Pre-Arrangement Support Specialist

Please apply online using the form at the bottom of the page.

Pre-Arrangement Support Specialists:Washburn-McReavy Funeral Chapels, Cemeteries, and Cremation Services — a trusted family-owned funeral service provider in the Twin Cities since 1857 — is seeking a detail-oriented and dependable professional to join our team as a full-time Prearrangement Support Specialist. This position is based at our Davies location (Dupont Avenue S & 23rd Street). 

The Prearrangement Support Specialist provides essential administrative and operational support to the Preneed Program, ensuring that agents, arrangers, and funeral directors have accurate information, timely resources, and organized systems to serve families effectively. This role requires strong clerical skills, attention to detail, and professionalism when handling sensitive family information.

Key Responsibilities:
  • Distribute arranger schedules to chapels, monitor and respond to emails and voicemails, and provide timely support to agents and funeral directors
  • Enter new leads into the sales management system (Precoa), review prearrangement files for accuracy, and maintain current records, including aftercare and seminar leads
  • Process insurance claims for FDLIC, non-FDLIC, and Claimcheck policies; prepare paperwork for families and funeral directors; notarize documents; and maintain claim records in Passare
  • Coordinate seminar materials, including supplies, folders, RSVP lists, and seminar boxes; prepare lead reports for agents and support follow-up activities
  • Order and maintain supplies, assist with mailings such as unfunded letters, maintain tracking spreadsheets, and complete other clerical tasks as assigned
  • Serve as a reliable resource for Prearrangers and Funeral Directors, assisting with questions and providing backup support as needed
  • Answer calls from Clients with questions about or changes to their policies
  • Maintain confidentiality, discretion, and professionalism when handling sensitive records and family information
Qualifications:
  • Some post-secondary education and at least three years of office experience, or equivalent
  • Strong oral and written communication skills, with a professional and courteous telephone manner
  • Excellent customer service abilities to interact effectively with families, agents, and funeral directorsIntermediate computer proficiency, including text and data entry
  • Exceptional attention to detail and strong clerical skills
  • Ability to work both independently and as part of a team in a fast-paced environment
  • Experience with insurance processes preferred 
This is a full-time position, regular schedule is Monday–Friday, 8:00 am–4:30 pm.Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off 
Job Type: Full-time

Pay Range: $18.00 - $22.00 per hour

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I certify that the facts set forth in this employment application and/or my resume, if submitted, are true and complete to the best of my knowledge. I understand that any falsification, omission, misrepresentation or concealment of information on this application may be sufficient grounds for disqualification from further consideration for hire or immediate discharge and that Washburn-McReavy shall not be liable in any respect if my employment is so denied or terminated.

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If employed, I will conform my conduct to Washburn-McReavy rules. I understand that unless otherwise specifically agreed to in writing and signed by Washburn-McReavy, my employment can be terminated at any time with or without cause, and with or without notice, at my option or the option of Washburn-McReavy. I further understand that my work schedule will be set according to business needs at the sole discretion of Washburn-McReavy and may be changed at any time without notice. There is no promise or assurance of future employment for any employee of Washburn-McReavy, including temporary or seasonal employees. I understand that no personnel recruiter, interviewer or other representative of Washburn-McReavy other than a Washburn-McReavy officer has authority to enter into any agreement for employment for any specified period of time. I also understand that this application and any employment manuals or handbooks that may be distributed to me during the course of my employment is not intended to be and shall not be construed as a contract.

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